If a vehicle's location isn't updating, here are the quick checks to make before you call us.

First, check its status.

In assets or live, a vehicle that hasn't sent a recent update shows as not reporting,

along with how long it's been.

Check the last communication time and recorded GPS time. Power readings depend on the device and installation.

If the tracker is still communicating but the GPS position is old, it's usually reception.

A vehicle parked on the cover, in a shed, basement or car park can't see the sky.

Ask a qualified installer to check hardwired connections.

Still not updating once it's powered, in the open and in coverage, call us on 1300-399-477

or email sales@ezygps.com.au.

Let us know the vehicle and its last update time.